KYC Verification At Refuel Casino
Refuel Casino runs KYC checks to confirm identity, residential address, and payment ownership. The casino requests verification when account activity reaches certain risk or payout thresholds, or when law and payment network rules require it.
- Identity (ID/Passport): Refuel Casino asks for a clear photo or scan of a government-issued document: passport, national ID card, or driving licence. The image must show the full document, your name, date of birth, document number, and expiry date. If the casino requests a selfie check, you upload a selfie holding the ID or complete a short in-app “liveness” step to match your face to the document.
- Address proof: Refuel Casino requests a document dated within the last 90 days that shows your full name and current residential address. Accepted examples include a utility bill (electricity, water, gas), a bank or card statement, or an official government letter. Screenshots are rejected when they cut off the issuer name, date, or address fields.
- Payment method: Refuel Casino verifies the payment method used for deposits or withdrawals. For bank cards, you upload photos of the card with the middle digits covered and the CVV hidden; the first 6 and last 4 digits must stay visible, and the cardholder name must match the account. For e-wallets, the casino asks for a screenshot or PDF showing your name and wallet ID/email plus a visible transaction related to the casino. For bank transfers, it requests a bank statement or a confirmation showing your name and IBAN/account number.
Refuel Casino typically triggers KYC before the first withdrawal, after a large withdrawal request, when cumulative deposits or withdrawals cross internal limits, when a payment attempt is flagged by the processor, after changes to account details (name, address, email, phone), or when multiple accounts or unusual login locations are detected.
Review time is commonly 1–24 hours after you upload complete documents. If the images are blurred, cropped, expired, or the names do not match, the casino re-requests files and the process can extend to 48–72 hours. Withdrawals stay pending until KYC is approved.
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